Quality Guarantee

All Prices excludes shipping costs, VAT and Customs taxes may apply.

You may ask your question about delivery and warranty terms on Our hotline


From non-Russian customers:

007 (495) 150-20-75

international@luxe-tr.ru

Prices excludes shipping costs, VAT and Customs taxes may apply.


For Russia

The products by Caviar have an international certificate of authenticity with 5 levels of protection. The personalized certificate is given to the owner together with the Order.

Warranty service:

All models presented in our online boutique Caviar are completely original items made with the use of precious and rare materials. All products are covered by the 1-year Warranty from our company. The Warranty is valid only if the customer has a completely, properly and clearly filled in warranty card. When losing the warranty card, the warranty will be stopped. So, you need to keep your warranty card during the entire period of the item’s service. The warranty card with the detailed conditions of the warranty service and the refund policy are added to every item.

Even if the warranty period is over, our service center is at your disposal. Our qualified experts are ready to provide you with a complex of measures to eliminate the troubles of your CAVIAR if appeared. Like every self-respecting brand name of the premium level, CAVIAR does take care of the customers. If the item purchased by you needs repair, setup or technical service, you’re welcome to send it to the authorized service center CAVIAR. Please, specify the address of the service center with the manager at: +7 (495) 668-09-22, +7(800)333-48-35

Refund Policy:

The return of an item after purchase is possible in case:

- its marketable condition, usability as well as the document confirming the fact and the conditions of this items’ purchase are preserved;

- if an item doesn’t belong to par. 6 of the List of the technically sophisticated goods approved by the Act of the Russian Government dated 10 Nov. 2011 Nr. 924 and par. 11 of the List of non-food products of the appropriate quality that are not subject to return or exchange for a similar product of other size, shape, size, style, color or equipment approved by the Act of the Russian Government dated 19 Jan. 1998. Nr. 55;

- if the purchased Item doesn’t contain jewelry elements, decoration with precious metals, precious stones in accordance with par. 9 of the Act of the Russian Government dated 10 Nov. 2011 Nr. 924 and par. 11 of the List of non-food products of the appropriate quality that are not subject to return or exchange for a similar product of other size, shape, size, style, color or equipment approved by the Act of the Russian Government dated 19 Jan. 1998. Nr. 55 “Jewelry and other goods of precious metals and (or) precious stones, faceted precious stones”;

Within 7 days since the moment of purchase. If the customer refuses the item of the appropriate quality, the seller refunds him with the amount of money paid by the consumer according to the agreement, excluding the seller’s expenses for the delivery of goods, which makes out 7 500 RUR.